Fanatics Reviews

2.5

/5.0

45 customer reviews

36 %

reviewers recommend

Fanatics

Note: The star rating (2.5 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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45 Customer Reviews

by Willis019

Sep 18, 2022

They straight up blow

They straight up blow. They have the market cornered on all major sports items yet can’t seem to figure out how to get an item to the person, and then said item is always sold out. I order stuff all the time and it’s always a gamble of it getting to me. This has happened multiple times to me. Then the best they can do is refund me. I wanted my item not a refund, they should be paying me for all the stuff they put me through.

by Bonnie M.

Sep 18, 2022

Warning: $9.99 return fee

$9.99 return fee. Ugh! I wish I had read the fine print and avoided Fanatics.com

by Marion R.

Sep 18, 2022

Item never even turned up but paid £90

purchased a jersey for my boyfriends 21st birthday and it said to be delivered within 3-5 days and a month on I have still not received the order, I have not even had any email confirmation about anything it just stays on processing! the customer service is terrible and I have emailed multiple times and tried to ring the phone number but no answer from both this is extremely frustrating as the item purchased was a special birthday pressent and wasn't exactly cheap to not receive.

by Cook550

Sep 17, 2022

This is a TERIBLE company

This is a TERIBLE company. Their customer service is almost nonexistent, their shipping is 2.5-3+ weeks even though it says durring checkout ships within 3-7 business days. It really sucks that they have the entire NCAA football jersey market. I will not shop with Fanatics again.

by Florence C.

Sep 16, 2022

They stock items you cant find anywhere…

They stock items you cant find anywhere else. Prices are okay. Shipping cost is extra to Canada, however it is fast enough.

by Jean792

Sep 16, 2022

Fanatics is trash

Fanatics is the worst supplier and or manufacturer of sporting good merchandise. Never had issue with Adidas or Reebok with my NHL and the sorry ___ they roll for for the NFL is almost worse. I’ll never buy another Fanatics product again. It’s completely trash!!!

by Davis397

Sep 13, 2022

Why am I paying 4.99 for shipping if…

Why am I paying 4.99 for shipping if it’s taking over two weeks? Don’t ever order from here. I’ve had orders come cross country that arrived in 3 days standard shipping, I am paying 4.99 for something that’s taking longer than two weeks?? Stick to amazon or ‘47 or Mitchell & ness. I can’t believe this play is the official NFL supplier.

by Claude981

Sep 12, 2022

DO NOT ORDER FROM HERE!!!!!

DO NOT ORDER FROM HERE!!!!!! It is truly a scam website. I ordered a ton of stuff and received a package with poker chips. Nothing else. Tried customer service chat and call and they were no help. Just stole my money. Going to try and sue. Do NOT waste your time with this pathetic scam of a website.

by Mattie

Sep 11, 2022

Restocking fee I didn't know about.

I need to return a item due to unhappy with it. Not only do I pay to ship it back I have to pay a 9.99 restocking fee. Will never order from them again.

by Mitchell513

Sep 10, 2022

They were really helpful

They were really helpful. I'm an international client and I thought it was going to be difficult being outside the US, but they really helped me clarify everything.

Questions & Answers

Is there a supervisor or manager that can find out how much longer it will take for someone to contact me regarding a return.

Tried to order Penn State wearables from both Fanatics and the Basketball Store. Order was processed, my C. C. charged, and then order was reversed, and cancelled they said due to security concerns.**order *'s: ***-****-****, ***-********. **The order was to be shipped to my summer mailing address in Blaine, WA, a mailbox P. O. Store that has been in business over ** years. There is someone there to sign for deliveries. Why can't an order be sent to this location requiring a signature. UPS, Fed. EX and the USPS all deliver there?

by Bruce635 - June 01, 2019

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I have a complaint about printing coming off after 3 washes, I am in Australia will they replace it

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Why the $#*! is the only company I can buy championship gear from $#*!ty Fanatics??

No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!

by Holland - July 29, 2018

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I'm in Australia and was wondering when to expect final delivery? I have two order numbers which are: 21-4795-3909 and 107-3784-6787. Thanks.

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I canceled an order yesterday and on the status of the order it said refunded . Although my bank account I haven it received the money back . How long does it take to receive the refund money ?

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